Shipping Policy

We dispatch the same business day after payment confirmation and order review. Orders received outside our business hours are handled the next business day. Dispatch means handoff to USPS, not label creation. Our hours are Monday–Friday, 10:00 a.m.–5:00 p.m. Central Time. Review is performed promptly, not used to restart the dispatch promise indefinitely. We provide tracking when the parcel is shipped.

Standard: $4.99, estimated transit of 3–5 business days after dispatch for the contiguous U.S. and Washington, DC.

Expedited: $14.99, intended transit of 1–2 business days after dispatch only where a destination-specific USPS service supports it. Expedited online ordering is currently unavailable; contact support for a supported estimate before placing an expedited order or paying. Our currently configured Ground Advantage service does not support that expedited window.

These are estimates, not guaranteed delivery commitments. USPS service availability and disruptions can affect transit.

The quoted transit windows exclude Alaska and Hawaii. Contact support with the destination before payment so we can confirm a supported destination-specific estimate. Online order submission for these destinations is paused until that estimate can be provided. We do not currently offer checkout for territories, military addresses, or international destinations.

If we cannot meet the promised dispatch timing, we promptly notify you with a revised date and the option to cancel for a full refund, including shipping and tax. We follow FTC shipment-delay requirements, including obtaining consent where required and canceling and refunding when required consent is not received.

Contact support@peptideheroes.com with your order code when tracking stalls or the latest estimated delivery date passes. The seven-day delivered-item reporting window does not apply to undelivered shipments. We investigate through USPS, follow its search and claim procedures, and request only reasonable assistance.

For shipments without confirmed delivery, we provide a resolution within ten business days after you report nonreceipt, sooner if USPS confirms loss. We offer a replacement with your agreement or a refund including shipping and applicable tax. You do not have to wait indefinitely for carrier reimbursement.

We investigate the address and available carrier delivery evidence. A delivery scan alone does not automatically defeat a credible misdelivery claim. Seller addressing errors and verified carrier misdelivery will be remedied. Theft after verified correct delivery does not automatically qualify for a free replacement.

Contact us promptly about address mistakes. If a customer-supplied address error requires reshipping after recovery, any customer-paid reshipping cost is disclosed and agreed before reshipping. An address error does not automatically forfeit the order value. See our Return and Cancellation Policy for refund methods and timing.